FAQs

FAQs– Huoley ✨

Welcome to Huoley’s FAQ page! Here, you'll find everything you need to know about orders, payments, and our policies. If you don’t find an answer to your question, feel free to reach out to us – we’re here for you! 💕

1. Contact Us 📩

How can I contact the Huoley support team?

You can reach us via email at support@huoley.com, where our customer service team will be happy to assist you with any inquiries!

Can I contact you through social media?

Absolutely! You can send us a message on Instagram or TikTok, and we’ll get back to you as soon as possible. 📱💬

2. Orders & Shipping 🚚

Do you ship worldwide?

Yes! We offer international shipping to most countries around the world. 🌍

How long does order processing and shipping take?

Orders are processed within 1-3 business days from the order date.

Orders are shipped the next day after processing is completed.

Shipping times may be longer during holidays or sales.

When will I receive my order?

Due to high and continuous demand shipping may take 1 to 3 weeks depending on your location.

Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of the shipping date, you are eligible for a full refund. 💰

3. Payments 💳

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for secure and easy transactions.

Is it safe to pay on your website?

Yes! We use the latest encryption technology to ensure your payment information remains secure.

4. Products & Ingredients 🌿

Are Huoley products free from harmful ingredients?

Yes! All our products are free from parabens, sulfates, silicones, and are made with safe and gentle ingredients for your skin.

Are your products suitable for all skin types?

Absolutely! Our products are specially formulated for women, children, and all skin types, including sensitive skin.

Are your products tested on animals? 🐰🚫

No! Huoley is 100% cruelty-free – we never test on animals.

How do I choose the right product for my skin type?

You can take our Skin Type Test on Instagram or TikTok, and we’ll help you find the perfect product for you!

5. Offers & Discounts 🎉

Do you offer discount codes?

Yes! Follow us on Instagram and TikTok for the latest deals and exclusive discounts!

Do you have a loyalty program?

We are currently working on an exciting rewards program! Stay tuned for more details on our website soon.

6. Other Questions? 💡

If you have any other questions that weren’t answered here, feel free to reach out to us at support@huoley.com – our team is here to help! 💕

✨ At Huoley, we want you to shop with confidence! ✨💖